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Live timing

Posted: Mon May 31, 2010 8:23 pm
by SaintGear
It isn't working. No chairs on TT Live and Racemann isn't working.

Re: Live timing

Posted: Mon May 31, 2010 8:29 pm
by SaintGear
Amazing. Suddenly started working...

Re: Live timing

Posted: Mon May 31, 2010 8:32 pm
by Lisa
mines not, maybe it will now I have posted lol

Re: Live timing

Posted: Mon May 31, 2010 8:37 pm
by SaintGear
TT Live is intermittent (at best) and Racemann is just not working (might be the fact I have a Mac, but running Safari & firefox)

Re: Live timing

Posted: Tue Jun 01, 2010 2:08 pm
by SaintGear
I'm going to enquire at the race office this afternoon. All support welcome...

Re: Live timing

Posted: Tue Jun 01, 2010 6:28 pm
by ronno
Seems to be working fine at the moment,touch wood :D

Re: Live timing

Posted: Tue Jun 01, 2010 11:05 pm
by ronno
From IOMTT.COM
After some initial teething problems, the technical team behind TT Live! are confident the issues which affected coverage of the first two practice sessions of the 2010 TT have been resolved.

The free service, which delivers live Radio TT commentary and sector times and speeds from around the course for all riders, was launched on Saturday night ahead of the scheduled first practice session.

The practice session was called off due to bad weather, with only the newcomers venturing out on escorted, speed-controlled sighting laps. As this first session was due to be untimed, there would have been no data for to display, even if all racers had been out.

However, TT Live! should have been able to deliver a live feed from Manx Radio TT. There was a failure of the radio feed on Saturday night, due to a fault with a piece of encoding equipment. The equipment was replaced and the radio feed operated as planned for Monday evening’s first timed session.

Unfortunately there were issues with the supply of live sector times and speeds for parts of the Monday night session. Some were due to external issues, such as the Sulby Speed Trap data not being available, others were due to unforeseen internal issues with TT Live!

Duke operates iomtt.com and TT Live! on behalf of the TT organisers.

Managing Director Peter Duke explained:

“Although the service has been available for the past three years, the TT Live! offering in 2010 is a far bigger technical undertaking. In previous years people have had to subscribe and pay for the service, which meant we were dealing with limited numbers of users.”

“This year, for the first time, our contract with the TT organisers covers the cost of providing the service free. This means we have to be able to cope with as many as 100,000 people using the service at any time – that means supporting many different browser types and operating systems, delivering vast amounts of data, providing reliable radio feed and doing all this for many more people than we have before.”

On Monday alone, iomtt.com was visited by more than 22,000 people in 103 countries around the world – including 1,099 from America, 800 from Australia and 795 from Germany. More than 260 gigabytes of data was sent out to TT Live! users, who were using 47 different browser types, and mobile device users with 13 separate operating systems.

Mr Duke continued:

“It is no excuse, but it helps explain why there were some frustrating issues with TT Live! during the first two sessions. To cope with the anticipated demand generated by a free service we are operating an entirely new system which we were not able to fully test ‘in anger’ until the first timed session on Monday evening.”

“Unlike permanent racing circuits, the nature of the TT means we cannot carry out tests with all the components in place until the first session is live. Nevertheless, we have been running tests based on 2009 race data for some time without any hitches.”

“Once the event starts, we need all the elements involved – the data collection, radio feed, content delivery and so on –to come together perfectly. Unfortunately this wasn’t as seamless as we’d hoped for these first two practice sessions and caused understandable frustration for some fans.”

“An additional problem for us is that delivering the service during practice is much harder than during a race, because any number of riders can be out on the circuit at any time on any combination of machines, meaning our system is transferring up to five-times the information we would deal with during a race.”

“Our technical team worked hard during both sessions to improve performance, and have been working flat out to overcome these issues to ensure TT Live! works correctly for the rest of the 2010 TT. Concentrating on fixing the problems has meant we have been a bit slow explaining what we are doing to make it all work.”

“As I said, we don’t want to make excuses, just try to explain, apologise for the inconvenience and reassure fans that we are doing everything we can to ensure issues are resolved as quickly as possible so you enjoyment of the TT isn’t interrupted.”

A dedicated forum thread has been created at iomtt.com for users of TT Live! to report any issues they experience. While we cannot guarantee every post will receive an individual reply, the TT Live! team will be monitoring the thread.

Mr Duke said:

“In order to understand and resolve any issues users may be having, it is important they are reported to us as soon as possible, so I would urge people to make use of the forum.”